Who’s Who in TMS & NOC: A guide to companies that help manage and monitor cinemas
Film Journal International presents our 2017 guide to Theatre Management Systems (TMS) that help multi-screen cinemas organize their feature and pre-show presentations, the Network Operation Centers that provide 24/7 support, and new systems that coordinate film scheduling and booking.
THEATRE MANAGEMENT SYSTEMS
Arts Alliance Media
Screenwriter from Arts Alliance Media (AAM) is a market-leading Theatre Management System (TMS) that offers reliable control of content and screens. Lost shows can be eradicated and disruption minimized with the help of Screenwriter’s proactive monitoring that alerts users to any problems before they happen.
Screenwriter automates many processes which were previously time-consuming and inaccurate, and because it’s web-based, you manage it all from anywhere that has an Internet connection. All of which frees up exhibitors’ time to get back to do what they do best—creating the best movie experiences.
Screenwriter is also the gateway to further enhance the capabilities of a traditional TMS. Designed to work seamlessly with cloud-based enterprise products, Screenwriter opens up a world of further efficiencies and cost savings when combined with circuit-level software.
Ballantyne Strong (www.BallantyneStrong.com) offers a full suite of hardware, software, installation and support services for the cinema industry, digital signage and beyond.
Their state-of-the-art 24x7x365 Network Operation Center monitors and services more than 100,000 devices at 16,000 locations for over 1,000 global customers from multiple, fully redundant, and geographically located data-center facilities staffed with industry experts.
Ballantyne Strong’s custom, software-agnostic LMS hardware is certified to work with every library and theatre management software provider.
Contact: Blake Titman
Multiple challenges have risen since exhibitors started switching from film to digital projection, changing the way single-screen as well as multiplex theatres are managed. CineDigitalManager® Theater Management System (TMS) was designed to help cinemas through this transition and take advantage of new opportunities.
Developed in close cooperation with projectionists and cinema owners, CineDigitalManager combines all key features in a user-friendly, tactile interface: Digital Delivery, KDM Management, Playlists Editor, Scheduling, Monitoring, Reporting and more.
Compatible with most server and all projector brands, CineDigitalManager’s features include:
* Quality system management
* Digital signage
* Equipment automation
* Multi-theatre management
* DCP encoding tool
* Pre-show music management
More than 6,000 screens worldwide are using CineDigitalManager TMS.
Contact: Etienne Roux, Business Development Manager
CineXpert’s Show Controller System (SCS) empowers the movie theatre marketplace to interact with their business partners and manage their value delivery. The CineXpert TMS concept has progressed from simple virtual operator to a multi-stakeholder gateway.
The SCS runs either on exhibitors’ private clouds, getting the most of existing IT infrastructure, or on CineXpert secure cloud. It releases on-site costs simply to movie storage systems.
Distributors, labs, advertising agencies, advertisers and providers access their own—dedicated and filtered—information and process management cockpits. The movie theatre staff that controls those rights to access, of course, get their operational cockpit as well.
Partners may also directly program machine-to-machine communications through electronic APIs. As a software company, interaction with any BI (Business Intelligence) solution can be established by means of ETL concepts.
Whether it is for “virtual operator” operations (shows, DCP, KDM, etc.), for key partners’ workflow optimizations or value-driven extractions for your strategic BI analysis, CineXpert SCS cinemaHUB empowers exhibitors to get the most value out of their cinema operations.
Contact: Thierry van der Kaa, Managing Director
Film-Tech Cinema Systems
The Film-Tech Digital Cinema System (DCS) ships fully assembled, pre-wired, configured and tested. The setup of each core system can be completed in minutes. The need for additional networking, software installation and programming is eliminated.
All showtime and auditorium placements are controlled by the box-office ticketing system without the need to learn a new interface. Changes can be made minutes before the scheduled showtime, and the system self-adjusts before guests enter the auditorium. The DCS offers the flexibility of instant access to any currently booked film on any screen. It also integrates with most alternative-content players, offering the same auditorium advantages as regular public shows.
The DCS powers each auditorium on right before guests arrive and powers it off immediately after the last show. Auditorium lighting, xenon bulbs, amplifiers, exhaust and HVAC are individually controlled based on each location’s customized parameters.
GDC Technology’s next-generation TMS-2000 Theatre Management System has robust capabilities that include integrated screen monitoring, with playback and equipment status displayed from a single access point; an enhanced Content Manager, which enables centralized content and KDM management; a smarter Show Scheduler, which gives alerts regarding missing CPLs or invalid KDMs; and Smart Restore, a function that makes server replacement easy and instantaneous.
Meanwhile, Quality Manager is an optional module that brings users excellent value in ensuring the right level of projector brightness, crisp color and crystal-clear audio. In addition, a newly developed mobile app extends theatre management to mobile platforms for complete ease of use. Besides supporting the POS in almost all known cinemas, TMS-2000 has also significantly expanded its seamless integration with leading brands of digital cinema equipment from Barco, CGS, Christie, Dolby, IMAX, NEC and Sony.
Newest features include:
· Template System: automatic generation of show playlist based on POS show title, showtimes and screen’s capability
· Automated Pre-Show: a template to insert advertisement and trailer automatically according to given rules
· Automatic KDM ingestion via USB key
To date, GDC TMS solutions are the second-largest installation base in the world, covering over 20,000 screens.
Contact: Kathy Hui, Marketing Officer
(852) 2507 9542
Hollywood Software (a comScore company)
Hollywood Software’s Theater Command Center (TCC)—the first-ever TMS—is the only TMS that builds show playlists automatically via POS imports and rules set for content, which means a complex with 10 or more screens can be programmed in less than 20 minutes each week. It centralizes content management and automates features, trailers and KDM transfers, creating significant efficiencies that enable theatre staff to focus on customers, and managers to oversee an entire complex from one screen and—with one mouse click—troubleshoot and solve problems instantly.
TCC supports Dolby, Doremi, GDC, Qube and FilmStore players and can ingest digital files via hard drive, satellite or network share. It integrates with all major POS systems, and features APIs for the automated ingestion, programming and reporting of ad content. It even automatically trims content from packs in overlapping show situations based on asset prioritization.
Contact: Larry McCourt, Senior VP, Sales & Marketing
Moving iMage Technologies
Moving iMage Technologies recently introduced a new division focusing on the business and operations of the cinema exhibition industry: Professional Cinema Enterprise Solutions. The new division is anchored by Cinergy, a modular, cloud-based Cinema Enterprise suite of software tools for complete, secure management, reporting and visibility of your theatres and their assets. Centralized at the corporate level with regional and localized drill-down capabilities to any digital asset or existing point of sale, Cinergy now allows you the most comprehensive management of your cinema business.
Sony Digital Cinema
Cinemas with multiple screens can enjoy convenient, efficient, centralized content management of their theatre operations with TMS from Sony. Create and schedule weekly show playlists across all your projectors, with direct data import from ticketing/POS systems. Manage ingest of DCP content and KDMs to ensure that every projector is ready for the show. Monitor real-time operational status of up to 32 projectors. Save time with an Auto Delete function that intelligently manages media server capacity. Adding an optional license supports automation of advertising and other pre-show content. Everything’s easy with an intuitive drag-and-drop interface that simplifies workflow and demands on your resources.
Contacts:Kevin O’Connor, Director of Sales, Visual Pro Solutions of America
Oliver Pasch, Sales Director, Digital Cinema (Europe)
+49 2151 36024
Ymagis’ Melody TMS is an intuitive, web-based user interface (drag-and-drop) that allows you to schedule and supervise shows on a weekly basis for any auditorium within your cinema site, manage KDMs with server push information, monitor equipment, manage content through a library management system, oversee screenings, create playlists, organize ingests and view their progress, and play background music ambient at will.
The Melody TMS is compatible with any third-party software (e.g., digital signage, points of sale), making it fully automated and therefore requiring less human intervention. It is also interoperable with all leading server brands and fully compatible with the Barco Alchemy cinema projector range. The Melody TMS can be accessed from anywhere via its mobile app.
Contact: Christof Federle
+43 664 8130 030
NETWORK OPERATIONS CENTERS
Arts Alliance Media
AAM’s Network Operations Centre provides thousands of screens around the world with proactive and reactive support services, monitoring hardware and software for any potential issues which can be either resolved remotely or highlighted directly to the cinema. AAM provides support to cinemas using their software, as well as to resellers in various countries to help to install and configure AAM products. The multilingual NOC team works in multiple languages, including Spanish, Mandarin, French and Portuguese.
Ballantyne Strong (see listing above)
Bardan Cinema’s Network Operations Center (NOC) offers a comprehensive 24/7 remote monitoring and support platform with real-time alerts, assuring exhibitors minimum downtime and optimum equipment health. Their corrective maintenance service seeks to restore normal operation of equipment after a malfunction. This service offers repair in the shortest possible time, replacement of damaged parts and components, and recovery of optimal functionality.
Contact: Rodolfo Abarca
Christie’s proactive monitoring keeps your systems running and your revenue flowing.Christie understands that downtime is not an option. Since the beginning of the digital cinema conversion, Christie’s Network Operations Center (NOC) has ensured thousands of digital theatre systems are running smoothly. Their state-of-the-art NOC features a 24/7 technical help desk, remote monitoring and configuration management, preventative servicing, on-site emergency response and critical spares-replenishment programs. Their highly trained nationwide service team is available in most markets in as little as two hours. And now their new enhanced service portal supplies high-value information and analytics that support customers in making timely and insightful decisions about their operation.
* Proactive diagnostic alerts: Discovery and warning triggers that alert operator of early failure.
* Trend reports: Continuous monitoring and collecting of high-speed data for trend reports.
* Case query: Problem tracking and collaboration tools.
* Access to online training: Help bridge the gap of skilled experts.
Christie services cinemas around the world. Call (877) 454-4267.
Cielo has redefined NOC monitoring and is changing the way exhibitors are managing their cinemas. By leveraging the latest cloud-based technology, the Cielo platform provides exhibitors full visibility across their entire circuit from any internet connected device, allowing them to manage their cinema from anywhere.™
With Cielo, exhibitors can stay on top of expiring lamps, make sure playlists are correctly built, and address any equipment alert in real time, all from your mobile phone. Cielo integrates directly with the Cielo Support Center, staffed by factory-certified, multi-lingual support engineers.
Contact: Alex Younger
CineXpert’s Equipment Monitoring System (EMS) empowers the movie theatre technical department and service companies to interact with their key business partners: projection and sound equipment providers.
CineXpert is equipment vendor-agnostic (TMS, SMS, projectors, etc.), granting exhibitors the right to choose the best solution to maximize their customer experience. CineXpert is also service company-agnostic, enabling exhibitors to design the support workflows that best fit their needs and service companies to focus on their customer interactions.
As a smart investment to reach operational excellence and an analytical tool to decide on your next equipment investments, CineXpert EMS values information coming from devices to orchestrate technical stakeholders.
The CineXpert EMS runs either on exhibitors’ private clouds, getting the most of existing IT infrastructure, or on CineXpert secure cloud. No additional equipment is needed on-site, just the connectivity.
Service-process-driven, the CineXpert EMS bridges technical information with all human technical partners involved (exhibitors or not). Far from basic remote access NOC, CineXpert EMS information drives not only curative but also preventive operations, maximizing the availability of your location. Ticketing system, reporting engine, lamp analytics, preconfigured cinema equipment monitoring information, technical alerts are all in the same cockpit—the CineXpert EMS.
Contact: Thierry van der Kaa, Managing Director
GDC Technology’s Network Operations Centre (NOC)software is the state-of-the-art solution for managing a network of digital cineplexes and screens from a single access point. NOC allows exhibitors to maintain visibility, control and proactivity of the performance of their cinemas from a remote location.
With this comprehensive solution, cinema operators can deliver content and information, manage show playlists and schedules, monitor playback, perform remote diagnostics and track repairing status over the Internet or a private network.
Key benefits of GDC NOC include:
* Centralized monitoring and control of all compatible digital cinema equipment
* Centralized content and show management
* 24/7 real-time digital cinema equipment health monitoring
* Automatic fault ticket generation and alert notification
* Regular performance tracking and enabling of playback, lamp, and downtime report generation
Sony Digital Cinema
Theatre operators can enjoy even more peace of mind with Sony’s Network Operations Center (NOC), providing remote monitoring and multilingual support in Europe, seven days a week from 9 a.m. to midnight. The U.S. NOC operates 24/7 and delivers over 95% success rate with first calls, reports Sony. Potential issues can be pinpointed and analyzed remotely by their engineering specialists, giving theatre owners extra peace of mind that their Sony 4K projector fleet is in optimum condition for every performance.
Ymagis offers NOC services to its exhibitor clients, servicing over 9,500 screens. Its services extend beyond remote repairs to include customer communication, problem analysis, maintenance management, equipment monitoring, manufacturer contact and integrator support, spare parts management, warranty claims and training.
Ymagis NOC centers are located in Liège (international territories, including the U.K., Ireland, Italy, Benelux, Greece, Scandinavia, Central and Eastern Europe, Russia and Turkey), Paris (France and North Africa), Valencia (Spain and Portugal) and Düsseldorf (Germany and Austria).
Contact: Mirko Heukemes
+32 4 364 12 54
Digital Cinema Distribution Coalition (DCDC)
DCDC was formed by AMC Theatres, Cinemark Theatres, Regal Entertainment Group, Universal Pictures and Warner Bros. to provide the industry with theatrical digital delivery services across North America through a specially created network comprised of next-generation satellite and terrestrial distribution technologies. It is capable of supporting feature, promotional, pre-show and live content distribution into theatres.
By 2018, DCDC says its network will surpass 32,000 screens in more than 3,000 theatre locations.
Contact: Randy Blotky
Hollywood Software (see listing under Theatre Management Systems)
Share Dimension is a software development company based in The Netherlands specializing in state-of-the-art business intelligence and predictive analytics applications for the cinema industry. Cinema Intelligence is the first collection of business intelligence solutions aimed at cinema exhibitors designed to optimize forecasting, planning and scheduling of movies, alternative content and corporate events and proven to increase profitability.
The sophisticated algorithm developed by Share Dimension combines advanced forecasting based on historical box-office information at the cinema level with cutting-edge scheduling technology. It generates unbiased estimates of future admissions per film, per location and per day based on automated analytics of past admissions and present trends.
Cinema Scheduler, the core module of Cinema Intelligence, analyzes box-office data and automatically builds daily schedules optimized to increase the number of showtimes and the occupancy rate and minimize screen idle times. Schedules are automatically exported to the ticketing system of the exhibitor. Cinema Scheduler boosts productivity by allowing rapid creation of daily optimized schedules at each cinema across an entire cinema circuit.
Share Dimension last year signed a strategic partnership with Vista Group International, a global leader in cinema-management software. Vista owns 50% of the company. Share Dimension has offices in the Netherlands and Los Angeles.
For North America:
Christiane Ducasse, VP, Sales & Business Development